Responsible Gaming

Responsible gaming at Fortune Mobile casino on fortunemobi.com (Fortune Mobile) means enjoying gambling as a form of entertainment while keeping full control over your time, money and decisions. Gambling should never be a way to solve financial problems, escape from difficulties or create harm to you or those around you.

This page explains the tools, limits and support options available to you as a player in the United Kingdom, as well as independent professional help. The operator, Grace Media Limited, which runs Fortune Mobile casino on fortunemobi.com (Fortune Mobile) under UK Gambling Commission account number 57869 and a Gibraltar remote licence, is committed to identifying risky behaviour, offering help early and acting where necessary to protect you.

If at any point you feel that your gambling is no longer fun, or you are worried about your own play or someone else's, please use the tools described below, contact our support team, and consider speaking to an independent specialist organisation.

Risk Awareness

Most players at Fortune Mobile casino on fortunemobi.com (Fortune Mobile) gamble safely, but gambling can become harmful if it is not managed carefully. Early awareness of risk is one of the most effective protections.

Common Warning Signs

• Gambling more often, for longer sessions, or with higher stakes than you originally planned.
• Thinking about gambling frequently, including at work, during study or in social situations.
• Chasing losses by increasing your bets or returning quickly after a loss to try to "win it back".
• Spending money on gambling that was intended for bills, rent, food, debts or other essentials.
• Borrowing money, selling possessions or using credit to fund gambling.
• Hiding or lying about the amount of time or money you spend on gambling.
• Feeling anxiety, guilt, anger or depression linked to your gambling activity.
• Neglecting work, study, family or social responsibilities because of gambling.

Quick Self-Assessment

Ask yourself the following questions. If you answer "yes" to one or more, your gambling may be placing you at risk, and you should consider using our tools and external support services:

• Do I spend more time or money on gambling than I can comfortably afford?
• Have I tried to cut down or stop gambling but found it difficult?
• Do I gamble to escape problems, stress, anxiety or low mood?
• Do I ever gamble with money that should be used for everyday living costs?
• Have friends or family expressed concern about my gambling?
• Do I feel restless, irritable or upset when I cannot gamble?
• Do I return to gambling to try to recover previous losses?

If any of these statements describe you, we strongly encourage you to take action early. This can include setting or reducing limits, taking a Time-Out or using self-exclusion tools such as GAMSTOP, as well as speaking to a professional support organisation.

Limits & Tools

Fortune Mobile casino on fortunemobi.com (Fortune Mobile) provides responsible gaming tools in line with UK Gambling Commission requirements. These tools are designed to help you decide in advance how much time and money you are prepared to risk and to stick to those decisions.

Deposit Limits (Daily, Weekly, Monthly)

You can set deposit limits to control how much you add to your account over specific periods. These limits are applied per player account and are designed to help prevent spending more than you can afford.

1. Access your account: Log in to your player account on fortunemobi.com and go to the "My Account" or "Profile" area.
2. Open responsible gaming settings: Select "Responsible Gaming", "Safer Gambling" or a similarly named section.
3. Choose deposit limits: Select the option to set or change "Deposit Limits".
4. Set your amounts: Enter a maximum amount you are comfortable depositing per day, per week and per month (for example: £20 per day, £75 per week, £200 per month). Choose figures that fit your personal budget and essential living costs.
5. Confirm and save: Confirm your new limits. Increases may not take effect immediately and may require a cooling-off period, while decreases usually apply straight away, in line with UKGC guidance.

Once a limit is reached for the relevant period, further deposits via that account will be blocked until the limit period resets.

Session and Time Limits

To help manage the time you spend gambling, you may set session reminders or time limits (where available in your account):

• Navigate to "Responsible Gaming" settings when logged in.
• Select "Session Reminder" or "Time Limit" and choose a period (for example, 30, 60 or 120 minutes).
• When the time limit or reminder is reached, you will receive an on-screen notification. In some cases the session may automatically log out or prompt you to confirm that you wish to continue.

We recommend taking regular breaks and avoiding playing when tired, stressed or under the influence of alcohol or drugs.

Time-Out (Short Breaks of 24 - 72 Hours or Longer)

If you need a short break from gambling, you can use the Time-Out function instead of a full self-exclusion:

1. Log in to your account and go to "My Account" > "Responsible Gaming".
2. Select "Time-Out" or "Short Break".
3. Choose a period, such as 24 hours, 48 hours, 72 hours, or a longer period (for example up to 30 days where available).
4. Read the information about what Time-Out means (you will not be able to log in or place bets during this period) and confirm your selection.

Once a Time-Out is applied, you will not be able to access your account until the selected period ends. Time-Out cannot usually be cancelled early, and you must wait until the period has expired before gambling again.

Self-Exclusion

If you feel that your gambling is causing harm, or you are at risk of developing a gambling problem, a longer-term self-exclusion may be the most effective protection. Self-exclusion is a formal agreement in which you ask the operator to prevent you from using your account for a defined period.

How to Apply Self-Exclusion (6 Months to Lifetime)

1. Access the self-exclusion section: While logged in, go to "My Account" > "Responsible Gaming" and select "Self-Exclusion" or "Exclude Me". If you cannot access your account, contact customer support via live chat or email at [email protected] and request assistance.
2. Choose the duration: Select a self-exclusion period from at least 6 months up to a longer fixed term (for example 1, 2 or 5 years) or, where offered, a lifetime exclusion.
3. Read the key information: Before confirming, carefully read the explanation of what self-exclusion means, including that you will not be able to use your account during the period and that it cannot usually be lifted early.
4. Confirm your decision: Tick the confirmation box(es) to acknowledge that you are requesting self-exclusion, then submit your request. You may receive a confirmation email summarising the period chosen.

Consequences of Self-Exclusion

• Account access: You will not be able to log in, deposit, place bets or use bonuses on your Fortune Mobile casino account on fortunemobi.com (Fortune Mobile) during the self-exclusion period.
• New accounts: You must not attempt to open new accounts with Fortune Mobile casino on fortunemobi.com (Fortune Mobile) or related brands. If detected, such accounts will be closed when reasonably possible.
• Remaining balances: Subject to any necessary identity, security and regulatory checks, we will take reasonable steps to return any remaining real-money balance to you, using a method permitted under our terms and applicable law. Bonus funds may be forfeited in accordance with the applicable bonus terms and conditions.
• Marketing communications: We will take reasonable steps to stop sending you marketing communications from the brand once self-exclusion has been applied, although limited service messages may still be necessary (for example about withdrawals or regulatory notifications).
• End of the period: At the end of a fixed self-exclusion period, your account will not automatically be reactivated. You will usually need to contact support and, in some cases, confirm your wish to resume gambling after a further cooling-off period, in line with UKGC requirements.

Self-exclusion with a single operator only blocks your access to that operator. For broader protection across most online gambling websites licensed in Great Britain, please consider registering with GAMSTOP as described below.

Support Resources

In addition to the tools provided by Fortune Mobile casino on fortunemobi.com (Fortune Mobile), there are independent organisations and technical solutions that offer confidential, professional help. These services are separate from the operator and can provide impartial advice to you and your family.

Local Support in the United Kingdom

• National Gambling Helpline (operated by GamCare): Call 0808 8020 133 (freephone from UK landlines and most mobiles), 24 hours a day, 7 days a week, for confidential advice, information and emotional support in English.
• GamCare online services: Access live chat, online counselling and forums via gamcare.org.uk. These services are designed for people affected by problem gambling and their families.
• BeGambleAware: Visit begambleaware.org for information, self-assessment tools and signposting to treatment providers across Great Britain.

International Support Organisations

These services are confidential and independent of Grace Media Limited and Fortune Mobile casino on fortunemobi.com (Fortune Mobile). They can support you regardless of where you play.

National Self-Exclusion Schemes

• United Kingdom - GAMSTOP: Players resident in Great Britain can register for GAMSTOP at gamstop.co.uk. Once registered and confirmed, GAMSTOP aims to prevent you from using most online gambling websites and apps licensed by the UK Gambling Commission, including Fortune Mobile casino on fortunemobi.com (Fortune Mobile), for the period you choose.
• Spain - RGIAJ (General Directorate for the Regulation of Gambling): In Spain, a central self-exclusion register is operated by the regulator (Registro General de Interdicciones de Acceso al Juego - RGIAJ). Players in Spain should consult the national regulator's website for the most up-to-date information.

If you travel or live in other jurisdictions, please check whether similar national self-exclusion registers are available and consider using them alongside the operator tools on this site.

Blocking Software and Device-Level Tools

• Gamban: Gambling-blocking software that can be installed on multiple devices to restrict access to a wide range of online gambling sites and apps.
• BetBlocker: A free gambling-blocking application that allows you to set a restriction period and block access to gambling content on supported devices.
• Built-in device controls: Many routers, operating systems and app stores offer parental or content controls that can help limit access to gambling-related content.

Blocking software and national self-exclusion registers are most effective when used together with the internal limits and self-exclusion tools provided by Fortune Mobile casino on fortunemobi.com (Fortune Mobile).

Family and Affected Others

Family members and friends affected by someone else's gambling can also obtain confidential support. Organisations such as GamCare, Gambling Therapy and Gamblers Anonymous offer resources, forums and group meetings specifically for affected others. These services can help you understand gambling-related harm, protect your own wellbeing and plan constructive next steps.

Help for Family

Gambling-related harm affects not only the person who gambles but also partners, family members, friends and colleagues. If you are worried about someone who uses Fortune Mobile casino on fortunemobi.com (Fortune Mobile) or any other gambling service, it is important to seek support for yourself and to approach the conversation carefully.

How to Talk to Someone About Their Gambling

• Choose a calm, private time when neither of you is rushed or angry.
• Focus on specific behaviours and how they make you feel, rather than blaming or criticising the person.
• Use "I" statements (for example, "I am worried because..."), and avoid labels such as "addict".
• Explain that you care about them, and that you want to work together to reduce harm.
• Encourage them to set limits, consider a Time-Out or self-exclusion, and to contact professional support services.

Support Resources for Families

• GamCare family support: GamCare offers advice and support for affected others, including one-to-one support and online forums at gamcare.org.uk.
• Gambling Therapy - Family & Friends: Gambling Therapy provides online support groups and forums for people affected by someone else's gambling at gamblingtherapy.org.
• GamAnon (Gamblers Anonymous family groups): GamAnon offers meetings and support for relatives and friends of people with gambling problems via gamblersanonymous.org and local group pages.

Next Steps and Professional Help

• Encourage the person to speak to their GP or a mental health professional about anxiety, depression or other issues that may be linked to gambling.
• Consider contacting the National Gambling Helpline (0808 8020 133) for confidential guidance on how to support a loved one and protect household finances.
• Where necessary, seek independent financial advice about managing debts, joint accounts and credit commitments.
• Remember that you are not responsible for another person's gambling decisions. Protecting your own wellbeing and safety is a priority.

Operator's Commitment

Grace Media Limited, the operator of Fortune Mobile casino on fortunemobi.com (Fortune Mobile), is licensed and regulated by the UK Gambling Commission (account number 57869) and by the Gibraltar Government. In line with regulatory requirements and industry best practice, the operator implements a range of measures to identify and mitigate gambling-related harm.

Internal Risk Checks and Behavioural Monitoring

• Behaviour analysis: Player activity may be monitored for indicators of risky behaviour, such as frequent deposits, rapidly increasing stakes, chasing losses, long or repeated sessions, or using multiple payment methods.
• Affordability and source-of-funds checks: In some circumstances, the operator may carry out affordability assessments or request information (for example, about income or source of funds) in order to comply with legal and regulatory obligations.
• Automated and manual reviews: Both automated systems and trained staff may be used to identify patterns that suggest potential harm or vulnerability.

Protective Actions and Proactive Contact

• Warning messages: Where risk patterns are identified, the operator may display on-site messages reminding you to review your play, set or lower limits, consider a Time-Out or seek help.
• Direct contact: If there are strong indicators of harm or potential vulnerability, customer support or the responsible gaming team may contact you by email, SMS or in-account message to discuss safer gambling, provide information about tools and suggest support services.
• Account measures: In some cases, and in line with regulatory responsibilities, the operator may apply restrictions such as lower deposit limits, removal of bonuses, temporary suspension or account closure, even without a request from you, if necessary to protect you or to comply with legal obligations.

All such actions are taken with the aim of reducing harm and complying with the requirements of the UK Gambling Commission and other applicable regulators. However, they do not remove your responsibility to use the tools provided, to gamble within your means and to seek help if you experience difficulties.

Updates

This responsible gaming page forms part of the information provided by Fortune Mobile casino on fortunemobi.com (Fortune Mobile) to meet its regulatory and consumer protection obligations. Laws, regulations, industry standards and internal procedures may change over time.

• Notification of changes: Material updates to responsible gaming policies or tools may be communicated by email (where appropriate), via in-account messages, and/or by prominent notices or banners on fortunemobi.com.
• Ongoing review: The content of this page is reviewed periodically to reflect current legal requirements, regulator guidance (including from the UK Gambling Commission) and best practice in safer gambling.
• Your responsibility: You should check this page from time to time to ensure that you are aware of the latest information and tools available.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help using any of the tools described on this page, or wish to raise a concern about your gambling or someone else's use of Fortune Mobile casino on fortunemobi.com (Fortune Mobile), please contact us.

Responsible Gaming Contacts

• Email: For responsible gaming queries, self-exclusion requests or feedback, please email [email protected] and include "Responsible Gaming" in the subject line. This address is the primary customer support and escalation channel for Fortune Mobile casino on fortunemobi.com (Fortune Mobile).
• Live chat and SMS/Text: Support is available via live chat and SMS/Text as indicated in your account or on the support section of fortunemobi.com. These channels can help you apply limits, request Time-Outs or self-exclusion and obtain information about external support services.
• Telephone support: There is currently no public telephone support line operated by Fortune Mobile casino on fortunemobi.com (Fortune Mobile). For telephone-based help regarding gambling-related harm, please contact the independent National Gambling Helpline on 0808 8020 133.

Feedback and Self-Control Requests

You may use the following feedback form to request assistance, ask questions about safer gambling tools or provide suggestions about how Fortune Mobile casino on fortunemobi.com (Fortune Mobile) can further improve its responsible gaming measures.

Email address (used for response):

Subject:

Your message (for example: request to lower limits, ask for Time-Out or discuss concerns):

I confirm that I am the account holder concerned (or an affected family member seeking general advice) and I consent to Fortune Mobile casino on fortunemobi.com (Fortune Mobile) processing this information in order to respond to my request.

Submit responsible gaming request

Please do not include sensitive financial information or passwords in this form or in any email. If you are in immediate distress, or you feel at risk of harm, contact local emergency services or a crisis helpline in your area in addition to any gambling-specific support services.