Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the Fortune Mobile version of the Fortune Mobile casino service provided through fortunemobi.com ("Fortune Mobile", "we", "us", "our"). By accessing or using the services, you agree to be bound by these Terms, effective from 20 January 2026 (the "Effective Date"). If you do not agree with these Terms, you must not register or use the services.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below:

Operator means Grace Media Limited, a limited company licensed and regulated for remote gambling services by the UK Gambling Commission under account number 57869, and licensed by the Gibraltar Government, with registered address at Suite 7, Hadfield House, Library Street, Gibraltar, GX11 1AA.
Fortune Mobile means the online and mobile casino service, including the Fortune Mobile version, made available to you via fortunemobi.com, together with all related content, software, games and services.
Website means any pages, mobile web applications, progressive web apps, or other digital channels operated by or on behalf of the Operator under the domain fortunemobi.com and used to provide Fortune Mobile to users in the United Kingdom.
User or Player or you means any natural person who accesses the Website and/or opens and uses a player account for real-money or free-to-play use of the services.
Account means a personal, individual player account opened and maintained with the Operator in your name to access the gambling services.
Bet or Stake means any sum of money risked by you on the outcome of a game or event offered on the Website.
Wager means the placing of one or more Bets using cash funds and/or bonus funds on the games available on the Website.
Bonus means any promotion, reward, free spins, bonus funds, cashback, or other incentive credited by the Operator to your Account, subject to additional specific terms, including wagering requirements.
Real-Money Balance or Cash Balance means your own deposited funds and any winnings derived from such funds, excluding any funds that are still subject to wagering requirements.
Bonus Balance means any bonus funds, and winnings derived from such funds, that have not yet met the applicable wagering or other qualifying requirements.
Games means all casino games, slots, live casino tables, instant win games and any other content made available to you on the Website.
KYC (Know Your Customer) means the identity, age, address, affordability and source of funds checks carried out by the Operator to comply with applicable law and regulatory requirements.
AML means anti-money laundering and counter-terrorist financing obligations applicable to the Operator under UK and Gibraltar law.
Self-Exclusion means a request by you to be prevented from accessing the gambling services for a defined or indefinite period, including via the GAMSTOP self-exclusion scheme.
Terms means these general terms and conditions, together with any rules, policies, bonus terms and game-specific rules referenced on the Website, as updated from time to time.

Account Registration

Eligibility and Age Verification

Age requirement: You may only open an Account and use the services if you are at least 18 years old and legally permitted to gamble under the laws of England, Wales, Scotland or Northern Ireland. By registering, you confirm that you are 18+ and that you are not self-excluded via GAMSTOP or any other scheme that applies to our services.
Jurisdiction: The services are primarily intended for residents of the United Kingdom. You must not access or use the Website from any jurisdiction where online gambling is unlawful or where we do not hold the necessary licences.
Single account rule: You may only register and maintain one Account with Fortune Mobile. Multiple accounts, impersonation or account sharing are strictly prohibited.

Registration Process and KYC

Registration details: To open an Account you must complete the online registration form on fortunemobi.com, providing truthful, accurate and complete information, including your full name, date of birth, address, email and mobile number.
Email and contact verification: We may require you to verify your email address, mobile phone number and other contact details (e.g. via verification links, codes or SMS) before activating your Account or before allowing deposits, gameplay or withdrawals.
Identity checks: In accordance with UK Gambling Commission licence conditions and AML requirements, we may at any time request KYC documentation, including but not limited to a copy of your passport or ID card, proof of address, proof of payment method ownership, and, where appropriate, source of funds or affordability documentation.
Timing: We aim to complete verification promptly. However, we may suspend your ability to deposit, wager or withdraw until all required checks are satisfactorily completed. We may close or restrict your Account if you fail to provide accurate or sufficient information within a reasonable period.

User Obligations and Account Security

Accuracy of data: You must keep your registration and KYC information accurate and up to date at all times. You must promptly notify us of any changes to your name, address, email, mobile number or payment details.
Username and password: You are responsible for maintaining the confidentiality and security of your login credentials. You must not disclose them to any third party or allow any other person to access your Account.
Unauthorised use: You remain responsible for all activity on your Account unless we have failed to employ reasonable security measures. You must inform us immediately if you suspect that your Account has been compromised, accessed without your permission or used fraudulently.
Prohibited use: You must not use the services for any illegal purpose, including money laundering or fraudulent activity, and you must not attempt to circumvent any geographic, age or self-exclusion restrictions.

Betting & Gameplay Rules

General Betting Rules

Game rules: Each Game is subject to its own specific rules, paytables and return-to-player (RTP) information, which are accessible via the Game interface. By placing a Bet, you agree to be bound by the applicable Game rules in addition to these Terms.
Placing a bet: A Bet is deemed placed and accepted once it is registered and confirmed on our servers. Your balance will be adjusted immediately once a Bet is successfully placed. You must check the Bet details before confirming.
Minimum and maximum stakes: Each Game has minimum and maximum stake limits which may vary. We may, acting reasonably, impose additional limits on your stakes or total exposure for safer gambling or risk management reasons.
Game fairness: Outcomes of Games (excluding live dealer Games) are determined by a certified random number generator (RNG) or by game suppliers licensed and tested in accordance with UK regulatory standards.

Modification and Cancellation of Bets

No cancellation by player: Once a Bet has been confirmed and registered on our system, it cannot usually be cancelled or modified by you.
Operator corrections: We reserve the right to void or correct Bets and results that are clearly mistaken, placed after an outcome is known, affected by palpable error, or where a Game malfunction has occurred.
System failures: In the event of a system or communication failure that prevents completion of a Game, the rules of the affected Game and UKGC guidance will apply. Where feasible, unfinished rounds will be restored and completed, or the stake will be returned to your Real-Money Balance.

Conduct in Live Casino, Chats and Interactions

Respectful behaviour: You must behave respectfully towards our staff, live dealers and other players. Abusive, threatening, discriminatory, harassing, sexually explicit or otherwise offensive language or behaviour in chat features, SMS, or any interaction with us is strictly prohibited.
No collusion or cheating: You must not collude with other players, use bots, automated tools, unfair strategies, exploits or any form of cheating. Any such activity may result in account suspension, cancellation of Bets and forfeiture of funds where permitted by law.
Responsible gambling: You agree to use the services responsibly and to make use of the safer gambling tools available on fortunemobi.com, including deposit limits, time-outs and self-exclusion, and to consider registering with GAMSTOP (www.gamstop.co.uk) if you feel at risk.

Bonus Terms

Bonus Eligibility and Activation

Promotional offers: From time to time, we may offer Bonuses to eligible players on Fortune Mobile via fortunemobi.com. Each Bonus is subject to these general Terms and to specific promotional terms displayed on the Website.
Eligibility criteria: Eligibility may depend on factors such as residency (UK only), Account status, deposit history, participation in previous promotions and compliance with safer gambling measures. We may restrict or withhold Bonus offers for regulatory or risk reasons.
Activation: Some Bonuses require you to opt in or enter a bonus code, while others may be credited automatically upon satisfying qualifying criteria (such as minimum deposit requirements). Details will always be clearly communicated in the promotion.

Wagering Requirements and Timeframes

Wagering requirement: Unless stated otherwise, Bonuses and any winnings derived from them must be wagered a specified number of times (for example, 30x the bonus amount or as otherwise stated) before they may be converted to withdrawable cash.
Contribution of games: Different Games may contribute differently towards wagering requirements. For example, slots may contribute 100%, while some table or live Games may contribute a lower percentage or be excluded entirely. The applicable contribution table is set out in the specific bonus terms.
Time limits: Bonuses may be subject to expiry dates (for example, requirement to complete wagering within 30 days) and/or time limits on free spins (for example, 7 days from credit). Unused or uncleared Bonuses may be removed after expiry.

Prohibited Actions and Combining Promotions

Abuse of promotions: Bonus abuse, including but not limited to matched betting, placing low-risk or no-risk bets, collusion, using multiple accounts, or deliberately delaying game rounds, is prohibited. We may cancel Bonuses, void associated winnings and close Accounts where abuse is reasonably suspected.
Maximum bet with bonus funds: While a Bonus is active, a maximum bet size limit (for example, £5 per spin or as otherwise stated) may apply. Placing Bets above the stated maximum may be treated as a breach of the Bonus terms.
Combining promotions: Unless specifically allowed, Bonuses cannot be combined or overlapped. Only one active Bonus may normally be in play at a time. If multiple promotions are available, the order of application will be determined by us and explained in the promotional details.
Right to refuse: We may withhold, cancel or withdraw any Bonus if necessary to comply with regulatory obligations, to prevent gambling-related harm, or in cases of clear error or misuse, acting fairly and in accordance with UKGC requirements.

Payments & Withdrawals

Deposits

Payment methods: Deposits may be made using debit cards, selected e-wallets, bank transfers and, where expressly offered and permitted by law and our licences, other digital payment methods (including certain crypto-linked services) as listed in the cashier section of fortunemobi.com. Credit cards may not be used for gambling transactions where prohibited by UK law.
Ownership of payment methods: You may only use payment methods that are registered in your own name. We may request evidence that you are the rightful owner of any payment method used.
Deposit limits and fees: Minimum and maximum deposit limits apply and are displayed in the cashier. We do not charge deposit fees, but your bank, card issuer or payment provider may levy their own charges or exchange costs, which are your responsibility.
Processing times: Deposits are usually processed instantly but may occasionally be delayed by your payment provider or our security checks.

Withdrawals

Withdrawal methods: Withdrawals will typically be processed back to the same payment method used to deposit, where technically and legally possible, in line with AML and card scheme rules. Alternative methods may be used if this is not possible.
Verification before withdrawal: We may require full completion of KYC and AML checks, including source of funds verification, before approving withdrawals. This may involve requesting additional documents.
Limits and timeframes: Minimum and maximum withdrawal limits apply and are displayed in the cashier. We aim to process withdrawal requests within a reasonable timeframe (for example, within 1 - 3 business days), but total receipt time depends on your payment provider.
Pending periods: For a limited time after a withdrawal request, your withdrawal may remain in a "pending" state during which you may (subject to safer gambling controls) be able to reverse it. We may also hold withdrawals pending completion of security checks.

Refunds, Chargebacks and Bonus Adjustments

No credit: Gambling services are provided on a "pay before you play" basis. We do not provide credit. Bets that have been placed and settled cannot normally be cancelled or refunded.
Refund policy: Where a Game or transaction is voided due to a technical failure or palpable error, we may, in accordance with game rules and regulatory guidance, return your stake or restore your balance to the amount prior to the faulty transaction.
Chargebacks: If you dispute or reverse a payment (chargeback), we may suspend or close your Account, void Bets, and recover any funds withdrawn or used to place Bets that were funded by such payment, to the extent permitted by law.
Bonus-related funds: Where Bonuses are cancelled or removed in accordance with these Terms or specific bonus terms, associated winnings that have not yet been converted to cash may also be removed, provided this is done fairly and transparently.

Limitation of Liability

Operator Duties and Service Availability

Regulatory compliance: We shall operate the Fortune Mobile service on fortunemobi.com in accordance with our licences from the UK Gambling Commission and the Gibraltar Government, using reasonable skill and care and following applicable legal and technical standards.
Game fairness and accuracy: We take reasonable steps to ensure that our RNG-based Games are fair and that game rules, paytables and RTP information are accurate and made available to you. Live Games are operated by licensed third-party providers subject to regulatory oversight.
Service access: We aim to provide continuous access to the Website but do not guarantee that it will be uninterrupted, error-free or available at all times. Maintenance, updates, outages and circumstances beyond our control may affect availability.

Exclusions and Limitations

Technical failures: To the maximum extent permitted by law, we are not liable for any loss or damage arising from interruptions, delays, failures, corruption of data, malware on your device, or network or telecommunication problems outside our reasonable control.
Indirect losses: We are not liable for any indirect, incidental, consequential or special loss or damage, including loss of profits, loss of data, loss of opportunity or business interruption, arising in connection with your use of the services.
Maximum liability: Our total aggregate liability to you for any single incident or series of related incidents shall not exceed the higher of (i) the amount of your relevant Bet or stake that gave rise to the claim; or (ii) the amount of your net deposits made during the previous 90 days, except where a higher amount is required under mandatory law.
Non-excludable rights: Nothing in these Terms excludes or limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded under UK law.

Intellectual Property Rights

Ownership of Content and Software

Proprietary rights: All intellectual property rights in and to the Website and the Fortune Mobile service on fortunemobi.com, including but not limited to software, source code, graphics, logos, trade marks, text, interfaces, layouts, audio and video, are owned by us or our licensors and are protected by copyright, trade mark and other laws.
Limited licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Games on your personal devices solely for your own non-commercial entertainment in accordance with these Terms.

Restrictions on Use

No copying or distribution: You must not copy, reproduce, distribute, transmit, publicly display, modify, adapt, create derivative works from, or otherwise exploit any part of the Website or its content without our prior written consent.
No reverse engineering: You must not attempt to decompile, reverse engineer, disassemble or otherwise obtain the source code of any software used on the Website, except to the extent expressly permitted by applicable law.
Third-party marks: Third-party trade marks, game titles, logos and branding appearing on the Website are used under licence from their respective owners and must not be used by you without the relevant owner's permission.

Privacy & Data Protection

Privacy Policy: Your personal data is processed in accordance with our Privacy Policy available on fortunemobi.com, which explains how we collect, use, store and share your information, and your rights under data protection law.
UK data law: We process your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable to users in the United Kingdom.
Verification and regulatory obligations: You acknowledge that we may use your personal data for KYC, AML, affordability, fraud prevention and responsible gambling purposes, and that we may share certain data with regulators, law enforcement, and self-exclusion schemes such as GAMSTOP where required or permitted by law.

Changes to Terms

Updates and Notification

Right to amend: We may update or amend these Terms from time to time to reflect changes in law, regulatory requirements, industry practice, technology, safer gambling measures or our business operations.
Notice to users: Where changes are material, we will take reasonable steps to notify you in advance, for example by email to your registered address, by SMS, and/or by displaying a prominent notice or banner on fortunemobi.com when you next log in.
Acceptance of changes: Continued use of your Account or the services after the updated Terms take effect will be deemed your acceptance of the changes. If you do not agree with the revised Terms, you should stop using the services and may request closure of your Account.

Termination & Suspension

Our Right to Suspend or Close Your Account

Grounds for action: We may suspend or terminate your Account, restrict your access, or withhold funds where we reasonably suspect or confirm: breach of these Terms; provision of false information; multiple accounts; underage gambling; self-exclusion; fraud or attempted fraud; money laundering or AML concerns; abusive behaviour; chargebacks; or any other activity contrary to law or regulatory requirements.
Regulatory or safer gambling reasons: We may also suspend or limit your Account to comply with instructions from the UK Gambling Commission, other regulators, law enforcement, or to apply safer gambling interventions where we believe your gambling may be harmful.
Notice: Where lawful and practicable, we will notify you of the reasons for suspension or termination and of any steps you may take to resolve the matter. In some cases, we may be prevented by law or regulation from disclosing full details.

Consequences of Termination

Balance on closure: Upon closure of your Account by you or by us (other than for fraud or serious breach), any remaining Real-Money Balance that is not subject to investigation or legal restriction will be returned to you, using a payment method determined by us in line with AML obligations.
Funds under investigation: If we close or suspend your Account due to suspected fraud, money laundering, breach of law or other serious violation, some or all funds may be frozen and, where required, reported and/or transferred to the relevant authorities.
Self-exclusion: If you request self-exclusion, your Account will be closed for the selected period and you will not be permitted to reopen it during that time. You should also register with GAMSTOP to ensure you are blocked from other online operators participating in that scheme.

Governing Law & Jurisdiction

Applicable Law

Governing law: These Terms, your use of the Fortune Mobile service on fortunemobi.com, and any disputes arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales, without prejudice to mandatory consumer protection provisions that apply in your place of residence in the United Kingdom.

Dispute Resolution

Internal complaints: If you have a complaint about our services, you should first contact our customer support using the details set out below. We will investigate and respond to your complaint in a fair, transparent and timely manner, in line with UKGC requirements.
ADR referral: If, after completing our internal complaints process, your dispute remains unresolved, you may be entitled to escalate it to an independent Alternative Dispute Resolution (ADR) provider approved by the UK Gambling Commission. Details of the applicable ADR procedure will be provided to you as part of our complaints handling process.
Court proceedings: Subject to your right to refer disputes to ADR, any legal proceedings arising from these Terms shall be brought in the competent courts of England and Wales, unless you are a resident of Scotland or Northern Ireland, in which case you may bring proceedings in your local courts.

Contact Information

Customer support email: For general support, account queries, complaints and escalation of issues raised via live chat or SMS/Text, you may contact us at [email protected].
Telephone support: A public telephone support line is not provided. Support is available via live chat and SMS/Text as indicated on fortunemobi.com; queries may be escalated via email.
Official website: Further information about Fortune Mobile and these Terms is available at https://fortunemobi.com.
Regulatory information: Details of our UK licence can be verified on the UK Gambling Commission public register under account number 57869, accessible via https://gamblingcommission.gov.uk. Responsible gambling resources, including the GAMSTOP self-exclusion scheme, are available at https://www.gamstop.co.uk.
Legal address of operator: Grace Media Limited, Suite 7, Hadfield House, Library Street, Gibraltar, GX11 1AA. Company registration and tax identification numbers are not specified in these Terms but may be provided to regulators or upon lawful request.